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customer service

What’s behind every no?

May 29, 2025January 28, 2025 by Laura Gassner Otting

I’ve been surprised recently by how many people are surprised that I reply to their responses to my Hello Truesday newsletter. So, I’ll say it again, since I’ve recently gotten thousands of new newsletter subscribers: I read and reply to every response, even if it sometimes takes me a while. YOU are why I write … Read more

Categories Blog Tags care about people, customer service, problem solving

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