Dr. Liane Davey - How to Have Productive Conflict.
Join Laura Gassner Otting as she hosts this episode of LGOtv with special guest, Dr. Liane Davey.
Dr. Liane Davey - Conflict Coach, High Tea Lover, Watercooler Psychologist.
Liane Davey is a New York Times Bestselling author of three books, including The Good Fight: Use Productive Conflict to Get Your Team and Your Organization Back on Track and You First: Inspire Your Team to Grow Up, Get Along, and Get Stuff Done. She is a frequent contributor to the Harvard Business Review and frequently called on by media outlets for her experience on leadership, team effectiveness, and productivity.
As the co-founder of 3COze Inc., she advises companies such as Amazon, TD Bank, Walmart, UNICEF, 3M, and SONY. Liane has a Ph.D. in Organizational Psychology.
1:19 Ladies & Gentleman, Dr. Liane Davey.
2:14 I’m conflict adverse but I’m not shy to defend someone I love.
4:37 We are pugilistic when it comes to defending outside our tribes.
6:04 Canadians do have conflict, it’s just very passive aggressive.
8:39 Thinking about conflict like exercise: I don’t like doing abs - but I know it will make me stronger so I need to just do them. I don’t need to LIKE conflict, I just need to do it.
9:02 Conflict averse vs. conflict avoidant.
14:26 Don’t just rush into the answers when someone comes to you with a problem.
16:27 Start with “What’s the problem?” and then leave some space.
18:03 How do you determine what someone’s appetite for a solution is?
20:43 What do you need? Validation or Resuscitation?
23:40 The problem with “Let’s agree to disagree.”
26:50 How do we get into conflict debt - and how do we get out of it?
32:10 Manager and Leader are not the same role.
38:00 LGO’s most abusive management story.
40:47 Tension vs Friction.
42:09 Is this a meeting or a tea party?
49:06 Am I letting people on my team add value?
51:57 The role of conflict in the virtual workplace.
56:44 Great feedback needs to be concrete.
58:42 The LBD of feedback.
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