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Making Influence Your Superpower.

Making Influence Your Superpower.

Zoe Chance – Lover, Adventurer, Octophile.

Zoe Chance is an award-winning teacher and researcher at Yale School of Management. Her research has been published in top academic journals like Proceedings of the National Academy of Science and Psychological Science and covered by the Harvard Business Review, The Economist, BBC, Time, Forbes, The Wall Street Journal, The Washington Post, and The New York Times. Thinkers50 named Zoe one of the world’s top up-and-coming management thinkers. Her framework for behavior change is the foundation for Google’s food program, and her TEDx talk, How to Make a Behavior Addictive, has more than half a million views. Before coming to Yale, she earned a doctorate in marketing at Harvard and managed a $200 million segment of the Barbie brand at Mattel. She lives with her family in New Haven, CT.

1:34 New Haven pizza.
2:54 Providing value and asking questions from a base of humility.
3:29 Cheers to the yellow book club.
4:04 Starting out in theater – I was shy.
5:40 A lot of people who join theater feel like they’re not being heard.
6:47 A lot of speakers are raging introverts – are we all in theater?
7:59 In a classroom – Professor Zoe is on stage!
8:44 My best year of teaching I was the most quiet. My students are the stars.
9:23 What does it look like to be authentic?
10:43 First talk, one fork and the lady who lunched me.
11:57 Wait, I’m allowed to be me on stage?
12:58 It’s not about you and what you say, it’s about them and what they hear.
14:55 Danny Meyer once said, we are all in the hospitality business.
16:51 Your job is not to control their experience, but to create opportunity.
20:07 Deep listening.
21:51 My longest weekend of listening was just recently and resulted in 500,000 views on Twitter.
25:17 When you’re willing to listen, listen to their underlying values. Be able to reflect that back to them.
26:03 When someone feels heard they’re more likely to listen to you.
39:28 Defense against the dark arts.
40:25 In order to protect yourself from everyone who wants to screw you over, you have to be so close minded.
43:20 The ugly side of that “funny feeling.”
44:26 The gift of fear – READ IT!
45:00 We can’t ignore that funny feeling.
46:38 It’s more to do with them than you.
49:20 We need to learn to criticize better and kinder.
50:02 Why are we more influenced by negativity than positivity?
51:32 When we give unkind feedback, it’s not effective.
54:26 The world needs more humanity right now.
56:42 How to be a kindly brontosaurus.
58:02 The magic question: What would it take to make this happen?